Payment and Cancellation Policy
To secure a booking, all monies must be paid no later than 7 business days prior to the scheduled booking. Any unpaid bookings after such time will be cancelled, and individuals will be required to pay in studio immediately to attend the event subject to availability. If a written cancellation request is not received by 7 or more business days prior to the event, the customer will be liable for the entirety of the booking fee, regardless of attendance or absence from the scheduled booking.
All cancellation requests must be made in writing. An 85% refund will be granted when the cancellation request is received 14 business days prior to the scheduled original booking. A 50% refund will be granted if the request is received between 9 and 7 business days prior to the scheduled booking. No refunds will be granted if the request is received with fewer than 7 days prior to the scheduled booking and non transferrable to services, events, workshops, classes, stock, goods or vouchers.
Please note cancellations due to illness or COVID related cancellations are not an exception to the above and the same policy applies.
If the event is cancelled by Florence & Milly, customers may be extended an alternative date or a full refund (100%).